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Aladdin
eToken Pro USB Token Installation Help
Pre-requisite
Microsoft Windows Installer (MSI) 1.1
or later, on the computer where you are installing
the eToken Pro software (i.e. RTE_3_51.MSI).
Note: MSI 1.1 or higher is
included with all installations of Windows
2000 and Windows XP.
If
the MSI is not present on your computer, the
eToken Pro software will not install, and
the most common error you will face is that
the software executable (i.e. RTE_3_51.MSI)
will either open in word-pad or will not otherwise
run properly.
This problem is mostly seen
on Windows 98 and NT operating systems, where
the MSI utility is not included by default.
If you face this issue, you
must ensure the following:
 Do
not plug in the USB Token into your computer
until the software is first installed
Ensure
that the computer has MSI version 1.1 or higher
installed. The MSI is the Windows Installer
utility that is required to install the eToken
Pro software. You can download MSI version
2.0 from http://support.microsoft.com/default.aspx?scid=kb;en- us;292539.
Restart
your computer after this and then plug in
the USB Token.
To obtain the latest copy
of the MSI, please visit http://support.microsoft.com.
Error in
eToken Properties
When you try to run the “eToken Properties”
application after installing the eToken drivers,
a "Failed to load etoken.dll" or
"Cannot initialize eToken.dll" errror
may occur. This is usually caused by a Service
error.
To check
the Service:
Click
Start, Settings, Control Panel, Administrative
Tools, then Services.
Locate
the Smart card service.
Verify
that the Service is Started. Ideally, the
startup type should be set to Automatic.
Locate
eToken Notification Service.
Verify
that the Service is Started
After verifying that both services are set
to Started, check to see if the eToken Properties
application still shows an error with the
etoken.dll. If it does, there may be a permissions
error. If either service fails to start or
the problem persists, contact your IT Help
Desk or Computer Support person for assistance.
Error during installation
of eToken software
Soluitions
Go
to Control Panel / Administrative Tools /
Services , scroll down to Smart
Card, Right Click on it and click properties.
Select
the "Log As" Tab.
Choose
the following "NT AUTHORITY\LocalService"
under "This Account", without a password.
Restart
the machine.
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